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FAQ & Returns Policy


RETURNS POLICY


You can cancel your order as long as the delivery has not been received.

If there are any issues with materials we deliver to your location, please call the office as soon as possible so that we can resolve your issue or problem. Once product is delivered, all sales are final.




FREQUENTLY ASKED QUESTIONS


Can I cancel my order?
Yes, you can, as long as the delivery has not been received. Once product is delivered, all sales are final.


How much mulch, soil or stone do I need?
This is probably the most common question we are asked; the following should help you decide how much to order:


Mulch Yardages
1 Yard = 27 cubic feet (3' x 3' x 3')
1 Yard = 10' x 10' area (100 sq. ft.) approximately 3 inches deep
Note: You can calculate the square footage by multiplying length x width (i.e. 30' x 5' = 150 sq. ft. = 1.5 yards @ 3" thick)

Top Soil Yardages
1 Yard of Top Soil = 80 sq. ft. (8' x 10' area) approximately 4 inches deep


Landscape Stone
1 scoop = approximately 1 ton
1 scoop covers approximately 80 sq. ft. (8' x 10' area) approximately 3 inches deep


What are the weights of your products?
1 Yard Top Soil = 1,700 lbs.
1 Yard Mulch = 800 lbs.
1 Yard Playground Mulch = 700 lbs.


How much will the customer's truck hold?
Standard 6 ft. bed pickup = 2 yards mulch (load should be tarped)
Standard 8 ft. bed pickup = 3 yards mulch (load should be tarped)


What is the minimum order for delivery?
For delivery of mulch, stone, and soil, you must order a minimum of three yards of any material. For delivery of firewood, the minimum order is 1/2 cord. (Please note that there are some exceptions and/or fees.)


What are your delivery charges?
Look up your zip code on our Delivery Charges page, and remember to note whether you are ordering a single item or a 'split load' (for instance, 3 yards of mulch and 1 yard of soil).


Can I pick up my order?
Yes, anytime during business hours: Monday through Saturday 7am-5pm.


What is the dye made of in your dyed products?
The dye is a water base dye and is safe for humans, animals and plants. It is suggested that any dyed products not be spread before a rain.


Which credit cards do you accept?
Visa, Mastercard and Discover are accepted, as well as debit cards which bear the Visa or Mastercard logo. Regretfully, American Express is NOT accepted.


I canceled my order but I haven't received a credit yet. How long do credits take?
We process all requests for credits immediately; we mail a credit receipt to you the next day.


Why was I charged sales tax on my purchase?
The State requires items which are not used for clothing, food or fuel be taxed in the state of Pennsylvania.


How long will it take to receive my order?
The standard shipping time for orders is 24 hours, and sometimes much less. We're so fast, that except for our busiest times, we can usually guarantee shipping either that same day or the next day!


Can I ship my order to a different address?
YES! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address.


How are delivery charges calculated?
Delivery charges vary according to destination.